Privacy Policy kijangwin – Protecting Your Personal Data

Kijangwin ("we", "Platform" or "kijangwin") is a digital entertainment service provider operating in Malaysia. We understand that privacy is of great importance to our users, and we are committed to protecting your personal information in a responsible and transparent manner.

This Privacy Policy describes the types of information we collect when you use the KijangWin platform, how that information is used, who it may be shared with, and what rights you have regarding your personal data.

This document is prepared in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia. We encourage you to read this document carefully in its entirety before using our services.

Kijangwin collects your personal data through several means — directly when you provide it to us, and automatically through your use of the platform.

Data You Provide Directly

Automatically Collected Data

• Log Data: IP address, browser type, operating system, pages visited, and access times.
• Device Data: Device type, unique device identifier, mobile operating system version.
• Usage Data: Games played, session duration, wagering patterns, and account settings preferences.
• Cookie Data: Session cookies and preference cookies that help the platform function more effectively.

Kijangwin uses your personal data only for legitimate purposes necessary to deliver quality service to you. The following are the key purposes:

• Account Management: Creating, maintaining, and protecting your user account.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely.
• Identity Verification (KYC): Verifying that you are an eligible individual and meet legal requirements.
• Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and security threats.
• Customer Support: Providing technical assistance and resolving your enquiries or complaints.
• Platform Communications: Sending important notifications regarding your account, transactions, security updates, and relevant promotions.
• Platform Enhancement: Analysing usage patterns to improve the user experience and introduce new features.
• Legal Compliance: Meeting reporting and compliance obligations to the relevant Malaysian authorities.

Kijangwin does not sell your personal data. However, there are certain situations where we need to share your data with trusted third parties for platform operational purposes:

Third Parties That May Receive Your Data

• Payment Providers: Banking institutions and eWallet providers that process your transactions — data is shared only to the extent necessary to complete the transaction.
• Game Providers: Companies such as Pragmatic Play, Evolution Gaming, and PG Soft that provide games — game statistical data is shared for technical operational purposes.
• KYC Services: Third-party identity verification providers that help us securely verify user documents.
• Malaysian Authorities: Law enforcement agencies or regulatory bodies when required by law or court order.
• Technical Infrastructure: Cloud and hosting service providers that store data on secure servers under strict confidentiality agreements.

All third parties that receive kijangwin user data are bound by strict data confidentiality agreements and may only use that data for the specific permitted purposes.

Protecting your personal data is a responsibility we take very seriously. kijangwin implements multiple layers of technical and organisational safeguards to ensure the security of your data:

• Encryption in Transit: All data transmitted between your device and our servers is secured with the latest TLS/SSL protocols — data cannot be read by unauthorised parties, even on public networks.
• Encryption of Stored Data: Sensitive data such as passwords and financial information is stored in encrypted form using industry-standard encryption algorithms.
• Strict Access Control: Only kijangwin staff who require access to perform their duties are permitted to access user data, and every access is comprehensively logged.
• Two-Factor Authentication (2FA): 2FA is available for user accounts and is mandatory for staff internal access to data systems.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
• 24/7 Monitoring: An automated monitoring system tracks suspicious activity and triggers immediate alerts when threats are detected.

Kijangwin uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better user experience.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how users use the platform to help us improve our services.
• Functional Cookies: Storing user preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Helping us understand overall platform usage patterns in aggregate, unlinked to individual identities.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the KijangWin platform. Continued use of the platform is considered consent to the use of cookies as described above.

Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have certain rights regarding the personal data we hold about you. KijangWin respects and facilitates the exercise of these rights:

Kijangwin does not retain your personal data longer than necessary for the stated purposes or as required by Malaysian law.

• Active Account Data: Retained for as long as your account is active and for several years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering (AML) compliance requirements.
• Access & Security Logs: Retained for 90 days for security monitoring and incident investigation purposes.
• Customer Support Data: Retained for 2 years from the date of the last interaction.

Once the retention period expires, your personal data will be securely deleted or fully anonymised so that it can no longer be linked to your identity.

Kijangwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When significant amendments are made, we will notify users via:

• Notifications within the kijangwin platform or mobile app.
• An email notification to your registered email address.
• Clear notices displayed on the kijangwin.pw homepage.

Your continued use of the kijangwin platform after any amendments take effect constitutes your acceptance of the latest version of this Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how kijangwin handles your personal data, we encourage you to contact us directly.

The kijangwin Data Protection Team can be reached via Live Chat available 24 hours a day, 7 days a week, directly within the platform. Our team will respond within a reasonable timeframe and will make every effort to address your concerns seriously and professionally.

If you believe that kijangwin has failed to protect your personal data in accordance with Malaysia's PDPA requirements, you also have the right to file an official complaint with Malaysia Personal Data Protection Department (JPDP) under the Ministry of Communications and Digital.